Returns and exchanges

How do I return or exchange an order?

Wrong size or colour? You have 14 days to exchange or return. Everything happens online, no calls and no paper forms.

Request a return or exchange Return policy

14 days from the moment you receive the parcel to request a return or exchange

Exchange or refund your choice: another size, another colour, your money back or a gift card

3.10 € return parcel locker fee, deducted from the refund amount

How it works

01

Request online

Open orders.elyndi.com, enter your order number and email, and tick the items you want to return or exchange.
02

Choose exchange or return

Pick another size or colour, or choose a refund. You will get a confirmation by email right away.
03

Pack and send

Put the item in its original packaging with the tags and the invoice, and drop it at the nearest parcel locker. Send it within 14 days.
04

We check and settle

Once the parcel reaches us, we review it within 14 working days. Then we ship the exchange, refund your money or issue a gift card.

Video: how to request a return at orders.elyndi.com in one minute.

For us to accept the item back

We check every returned parcel. If everything is in order, we settle the refund, exchange or gift card within 14 working days.

The item is unworn and undamaged
Tags and protective films are in place
Original packaging and shipping box kept
The item is in the same condition as when you received it
If the parcel included a gift, return it unused too
Request submitted and item shipped within 14 days

Frequently asked questions

When will I get my refund?

We process returned parcels within 14 working days of receiving them. We refund to the account given in your request or via the payment method you used. For exchanges, the period counts from the day we receive the returned item.

How much does a return cost?

The return parcel locker fee is 3.10 EUR and is deducted from the refund. If you chose a delivery method more expensive than the cheapest standard option, we do not refund the difference.

Can I change the size or colour after ordering?

Once an order is placed we cannot change the size or colour. If you have just ordered, call +371 26616746 and we will see what we can still do. After delivery, request an exchange at orders.elyndi.com.

The item arrived damaged or the parcel got lost

If the item arrived damaged, note it when accepting the parcel and message us with photos. If you added shipping protection to your order, see the protection claim page.

Returns from abroad

When sending an item back from abroad, all customs costs (duties, fees, VAT) are covered by the customer. We may refuse a parcel whose customs charges have not been paid.

Which address do I send it to?

ELYNDI, Ulbrokas iela 34C, Riga, LV-1021, Latvia. Include the invoice in the parcel. You will receive the parcel locker label after submitting your request at orders.elyndi.com.