Terms and policies

Distance Contract

This contract is concluded between SIA "ELYNDI", registration no. 41203051814, legal address: Rīga, Klijānu iela 10, LV-1013 (hereinafter – Elyndi.com or the Seller), and a natural or legal person (hereinafter – the Buyer) who purchases goods (hereinafter – the Goods) or uses other services offered by the Seller (hereinafter – the Service) on the website www.elyndi.com (hereinafter – the Website).

1. General Provisions

1.1. Elyndi.com is the owner of the Website and of the rights associated with it and, in the course of its business and in accordance with this Contract (hereinafter – the Contract), offers and sells Goods and provides Services to the Buyer.

1.2. Elyndi.com provides the information about the Goods and Services available on the Website, sells the Goods/provides the Services in accordance with the terms set out below and also operates a Customer Service department. By accessing or using the Website, the Buyer confirms that they have read the terms of the Contract, understand them and agree to comply with them without limitation or condition.

1.3. If the Buyer purchases Goods offered on the Website via the internet, such a mutual agreement is deemed to be a Distance Contract and is subject to the legal provisions governing distance contracts, including but not limited to Directive 97/7/EC of the European Parliament and of the Council on the protection of consumers in respect of distance contracts, the Consumer Rights Protection Law of the Republic of Latvia (Patērētāju tiesību aizsardzības likums) and the Cabinet of Ministers Regulations of the Republic of Latvia Regulations Regarding Distance Contracts (Noteikumi par distances līgumu).

1.4. The Buyer is a person with legal capacity who has registered and places an order on the Website. Minors aged 14 to 18 may use the services of Elyndi.com only with the permission of a parent or guardian, except where they have income of their own. By registering on the Website, the Buyer confirms that they have legal capacity and are entitled to make purchases on the Website in accordance with the terms of the Contract.

1.5. The Contract is deemed to be concluded at the moment the Buyer confirms the order, i.e. when the Buyer has created a shopping cart and clicked "Pay for purchase". The Buyer is obliged to pay for the goods in the manner and within the time limits laid down in the terms of the Contract.

1.6. Elyndi.com is entitled to unilaterally amend and supplement the terms of the Contract. When the Buyer makes a purchase on the Website, the terms of the Contract in force at the time the Goods are ordered shall apply.

1.7. If the Buyer attempts in any way to harm the operation, stability or security of Elyndi.com, or otherwise fails to comply with the terms of the Contract, the Seller has the right to cancel the Buyer's registration or otherwise restrict their access to the Website.

2. Subject of the Contract

2.1. Upon the Buyer's order placed in accordance with clause 2.2.2 of the Contract, Elyndi.com undertakes to sell and deliver, or hand over at its branch, the Goods available on the Website in accordance with the terms of the Contract.

2.2. The Buyer independently selects the Goods and orders and pays for them in accordance with the provisions of clauses 4 and 6 of the Contract, observing the following:

2.2.1. the Customer reviews the description and price of the Goods on the Website and whether the Goods meet their requirements;

2.2.2. the Customer selects the Goods that suit them and completes the order and payment in accordance with the terms of the Contract and the payment methods offered on the Website.

2.3. Elyndi.com shall deliver the goods ordered and paid for by the Buyer to the address specified in the Buyer's order in accordance with the terms of the Contract.

3. Registration

3.1. Both registered and unregistered Buyers may shop at Elyndi.com.

3.2. To register at Elyndi.com, the Buyer must provide at least their first name, surname and email address and enter a password in the "My account" section of the Website. To log in again to their Buyer profile at Elyndi.com, the Buyer must enter the registered email address and password in the relevant fields.

3.3. When making a purchase at Elyndi.com, the Buyer must provide their first name, surname, delivery address for the goods, telephone number and email address.

3.4. After creating a password and completing registration, the Buyer undertakes to ensure that the password is not disclosed to third parties. The Buyer is responsible for any action they take on the Website when logged in with their password. If a third party uses the services provided by the Website by means of the Buyer's access details, Elyndi.com shall regard that person as the Buyer. If the password has come into the possession of third parties, the Buyer must change the password on the Website immediately.

3.5. By providing information about themselves, the Buyer authorises Elyndi.com, as the controller of personal data, to select, collect, organise and use all the information and data that the Buyer has provided directly or indirectly when registering and using the services of the Website.

3.6. The personal data provided by the Buyer will be processed in compliance with Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the laws and regulations of the Republic of Latvia governing the processing and protection of the personal data of natural persons, and the Elyndi.com Privacy Policy. When processing and storing Buyers' personal data, Elyndi.com will use organisational and technical measures to protect personal data against accidental disclosure, alteration or any other unlawful processing.

3.7. The Buyer's personal data will be used to identify the Buyer when issuing accounting documents, refunding overpaid amounts, administering debt obligations and performing other obligations arising from the Contract, and to enable the Buyer to use other Services of the Website.

3.8. The Buyer's personal data will be stored for no longer than is required for the specified purposes of data processing.

3.9. Elyndi.com undertakes not to disclose the Buyer's personal data to third parties, except to Elyndi.com partners that deliver goods or provide other services related to the fulfilment of orders, and to state institutions in the cases laid down by law.

3.10. The Buyer can find information on the processing of personal data in the Privacy Policy section of the Website.

3.11. The Buyer is fully responsible for the accuracy of the data entered in the registration form and of the data provided when making a purchase at Elyndi.com. If the Buyer has provided inaccurate or incorrect data in the registration form or when making a purchase, Elyndi.com shall not be liable for the inaccuracy of the data or for the consequences arising from it and is entitled to claim compensation for direct losses from the Buyer. The Buyer has the right at any time to correct, delete or supplement their personal data in their Elyndi.com profile, or to ask Elyndi.com to correct, delete or supplement the personal data in accordance with the Buyer's instructions, as provided for in the Privacy Policy.

3.12. The Buyer agrees that notifications necessary to provide information on the order, payment and delivery will be sent to the email address provided.

4. Ordering Goods

4.1. To purchase Goods, the Buyer selects the desired Goods on the Website and adds them to the shopping cart by clicking the "Add to cart" button.

4.2. To place an order, the Buyer must take the following steps:

4.2.1 Select the Goods by adding them to the "Cart".

4.2.2. Once all the selected Goods have been placed in the "Cart", click the shopping cart icon in the top right-hand corner of the page and press the "View cart" button. The Buyer is then taken to the cart page, where they can review the order again, remove goods from the shopping cart, enter a coupon code if they have one, and choose the method of delivery/collection of the Goods.

4.2.3. The Buyer then clicks "Continue to checkout", which takes them to the Omniva Checkout order page.

4.2.4. After entering the requested data and checking that they are correct, the Buyer confirms the order by pressing the "Pay" button. Following this step, the order is confirmed and sent to the seller.

4.2.5. The Buyer pays for the Goods via an online banking link and confirms the payment to the Seller by pressing the "Back to merchant" button.

4.2.6. Once the Goods have been paid for, Elyndi.com sends an order confirmation to the email address provided by the Buyer.

4.3. When placing an Order, the Buyer undertakes to provide the accurate personal data required to fulfil the Order, the delivery address for the Order and contact details. If the data provided are inaccurate, the Order may not be fulfilled.

4.4. The Seller shall not be liable for the impossibility of fulfilling an order, or for any consequences arising from it, where this is caused by incorrect data having been submitted.

4.5. The Seller has the right to refuse to fulfil an order if there are doubts about the accuracy of the data submitted by the Buyer, and also in the event of conduct that does not comply with generally accepted principles.

5. Use of Coupons

5.1. Discount coupons can be obtained from Elyndi.com shop announcements and on social media (Facebook and Instagram), received by email or SMS, and in online campaigns.

5.2. The code shown on a discount coupon can be used only once and only when shopping on the Website.

5.3. The following types of coupons can be used in the Elyndi.com shop:

5.3.1. coupons giving a percentage discount;

5.3.2. coupons giving a discount of a fixed amount.

5.4. Discount coupons cannot be combined and cannot be exchanged for cash.

5.5. The sale of discount coupons is prohibited.

5.6. Discount coupons are valid until the date indicated. Expired discount coupons cannot be exchanged for products sold on the Website, and they are neither extended nor compensated.

5.7. The coupon holder is responsible for the security of the information.

5.8. All discount coupons can be used to reduce the cart total on the Website only. Discount coupons cannot be combined, and other discounts applied on the Website do not apply to discount coupons.

5.9. Invalid, lost or otherwise damaged discount coupons (for example, where the coupon code is damaged and cannot be identified) are not compensated and their validity is not extended.

5.10. Discount coupons cannot be exchanged for other coupons and cannot be returned.

5.11. If you have any questions about a payment, please contact us immediately by email at hello@elyndi.com

6. Prices of Goods and Payment Procedure

6.1. The prices of goods and services on the Website include taxes, including value added tax. The charge for delivery of the order (where applicable) is determined separately in accordance with the delivery charges shown on the Website.

6.2. The prices of goods on the Website are shown in EUR (euro). The settlement currency for all payments made through the payment processor Maksekeskus AS is EUR (euro).

6.3. The Buyer pays for the goods in the following ways:

6.3.1. via the bank links of banks in the Republic of Latvia – Swedbank, SEB, Nordea, Citadele.

6.3.2. in cash, if the ordered goods are collected in person at the Butterfly shop.

6.4. The Website uses the Omniva Checkout purchase window, which allows purchases to be completed online more quickly; payment is therefore made outside the online shop environment, in the secure payment environment of the service provider Maksekeskus AS.

6.5. Goods and services are charged at the price in force on the Website at the time the order is paid for. 6.6. Payment is deemed to have been made when the full amount of the payment has been received in the Seller's bank account.

7. Delivery of Goods

7.1. When choosing a delivery method, the User undertakes to provide an accurate delivery address or the selected Omniva parcel locker. A User who chooses the delivery method "collection in store" undertakes to collect the goods within 7 calendar days; otherwise the order will be cancelled.

7.2. The goods may be delivered to the Buyer by Elyndi or its authorised representative.

7.3. The Buyer undertakes to accept the goods they have ordered from the courier.

7.4 The delivery charge in Latvia by Omniva parcel locker is EUR 3.50 (three euros and 50 euro cents).

7.5. Elyndi will do everything possible to ensure that the ordered goods are delivered as quickly as possible. The estimated delivery time may vary; any delays will be communicated.

7.5.1. Where an Omniva parcel locker is chosen as the delivery method, the Goods arrive at the parcel locker selected by the Buyer within 5 working days after the order confirmation has been sent to the Buyer's email address. The Buyer is informed of the arrival of the Goods at the parcel locker by a text message containing the door code, the location of the parcel locker, the return code and the storage period. Parcel lockers are open 24 hours a day. The Goods are kept in the parcel locker for 7 calendar days. After this period has expired, the Goods are sent back to the Seller. If the Buyer does not collect the Goods within the above period, the Buyer is obliged to reimburse the costs associated with resending the goods.

7.5.2. The Buyer is obliged to keep the text message referred to in clause 7.5.1 until the end of the 14-day return period.

7.6. If the Buyer is not present at the delivery address specified, the Seller or its authorised person has the right to hand the goods over to any other adult present at the specified address at the time of delivery, and the Buyer shall have no right to make any claim against the Seller regarding delivery of the goods to an inappropriate person.

7.7. If delivery of the goods to the Buyer is not possible through the fault of the Buyer or due to circumstances within the Buyer's control (the Buyer has provided an incorrect address, the Buyer is not present at the specified address, the specified address cannot be accessed, etc.), the goods will not be sent again and the order will be cancelled. In such a case, Elyndi refunds the Buyer only for the goods; the delivery charge is not refunded.

7.8. Upon receipt of the goods, the Buyer or their representative checks that the goods correspond to the order and signs the invoice, delivery note or other handover/acceptance document presented by the Elyndi representative at the time of delivery. By signing the invoice, delivery note or other handover/acceptance document, the Buyer or their representative confirms that the goods have been handed over in good condition. In all cases where an Elyndi representative delivers goods to the Buyer, if the packaging of the goods is crumpled, wet or otherwise damaged on the outside, the Buyer must note this in the confirmation of receipt of the consignment (write a comment) or draw up a separate report on such defects. The Buyer must do so in the presence of the courier. Elyndi shall not be liable for any defects in the goods that were apparent at the time of delivery but were not noted in the delivery confirmation.

7.9. If Elyndi is unable to contact the Buyer within 5 (five) working days of the order being placed, the order will be cancelled and Elyndi will refund the Customer only for the goods; the delivery charge is not refunded.

7.10. In an emergency where, owing to unforeseen circumstances, Elyndi is unable to deliver goods purchased on the Website, the Seller undertakes to offer a similar product. If the Buyer does not agree, the Seller shall refund the money paid by the Buyer as soon as possible, and in any event no later than within 30 (thirty) calendar days.

8. Quality of Goods

8.1. The characteristics of all goods sold by Elyndi.com are set out in the product description of each item.

8.2. Elyndi.com goods are covered by the guarantee laid down in the relevant legislation.

8.3. If the goods do not conform to the terms of the contract, the Buyer is entitled to ask Elyndi.com to do one of the following:

1) remedy the non-conformity of the goods with the terms of the contract;

2) replace the goods with goods that conform to the terms of the contract;

3) reduce the price of the goods accordingly;

4) cancel the contract and refund to the Buyer the amount paid for the goods.

8.6. In the first instance, the Buyer is entitled to ask the Seller to remedy the non-conformity of the goods with the terms of the contract free of charge, or to replace the goods free of charge with goods that conform to the terms of the contract, unless this is impossible or disproportionate.

8.7. If it is not possible to remedy the non-conformity of the goods with the terms of the contract or to replace them free of charge with goods that conform to the terms of the contract, the Buyer is entitled to ask the Seller to reduce the price of the goods accordingly, or to cancel the contract and refund the amount paid for the goods. When reducing the price, or cancelling the contract and refunding the amount paid, the Seller may take into account the wear of the goods or the benefit the Buyer has derived from using the goods, as agreed between the contracting parties.

8.8. In the event of a minor non-conformity of the goods with the terms of the contract (one that does not significantly reduce the quality of performance of the main functions or the usability of the goods and can be remedied without causing visible changes to the external appearance of the goods) which cannot significantly affect the Buyer's ability to use the goods, the Buyer may not demand that the Seller cancel the contract and refund the amount paid for the goods.

8.9. The Buyer may submit objections and requests regarding the non-conformity of the goods with the terms of the contract to the Seller in writing, by submitting an application together with the goods and the payment and delivery documents for the purchase at Blaumaņa iela 9, Rīga, LV-1011.

8.10. The Seller shall examine the application/claim received within 15 (fifteen) calendar days and give a reply on the merits. If the Seller recognises the application/claim submitted by the Buyer as justified, the Seller shall, without delay from the date of receipt of the application/claim, take all the steps necessary to remedy the objections stated in the Buyer's application/claim.

9. Right of Withdrawal and Return of Goods

9.1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases goods for a purpose not related to their business or professional activity), the Buyer (consumer) may exercise the right of withdrawal without giving any reason. In accordance with Cabinet of Ministers Regulation No. 255 of the Republic of Latvia "Regulations Regarding Distance Contracts", the Buyer has the right to withdraw from the purchase contract within 14 calendar days of delivery of the goods by submitting to Butterfly a notice of exercise of the right of withdrawal.

9.2. To exercise the right of withdrawal, the Buyer completes the request form on the returns portal here: RETURNS PORTAL.

9.2.1. The cost of returning or exchanging goods is borne by the customer and amounts to EUR 3.09.

9.2.2. The return parcel locker fee is deducted from the total amount to be refunded. This means that when you receive your refund, you will receive EUR 3.09 less than the original purchase price of the goods.

9.3. Upon receiving a withdrawal notice, the Seller shall immediately notify the Buyer of its receipt by sending an electronic notification to the email address given in the Buyer's withdrawal notice.

9.4. The Buyer is deemed to have complied with the withdrawal period (14 days) if the Buyer's notice of exercise of the right of withdrawal is sent to the Seller before the withdrawal period expires. In the event of a dispute, the Buyer must provide documentary evidence of when the right of withdrawal was exercised.

9.5. After sending the withdrawal notice, the Buyer shall send or deliver the goods back to the Seller at the address Blaumaņa iela 9, Rīga, LV-1011 without undue delay and no later than within 14 days. This deadline is deemed to have been met if the Buyer sends or delivers the goods back before the 14-day period expires.

9.6. Elyndi undertakes to refund to the Buyer the amount paid for the goods without undue delay and no later than within 14 days from the day on which it received the Buyer's notice of exercise of the right of withdrawal and the day on which the goods were returned.

9.7. If the Buyer exercises the right of withdrawal in good time, this Contract is terminated and the Seller shall refund to the Buyer the payments received from them to the bank account indicated in the withdrawal notice or, if the Buyer has not indicated a bank account number in the withdrawal notice, using the same means of payment as the Buyer used for the original transaction.

9.8. If, at the time of ordering the goods, the Buyer expressly chose to receive the goods by a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Buyer's additional delivery costs.

9.10. The direct costs of returning the goods are borne by the Buyer. If, because of their nature, the goods cannot be sent back by post or via a parcel locker, the Buyer shall bear all costs associated with returning the goods.

9.11. The Buyer may exercise the right of withdrawal subject to the following conditions:

9.11.1. the returned item(s) must be in the original packaging;

9.11.2. the goods must not be damaged;

9.11.3. the goods have not been used, the shipping box has been kept and the goods have not lost their saleable appearance (labels still attached to the garment, protective films intact, etc.) (this does not apply to goods already damaged during delivery in respect of which the Buyer stated objections when confirming receipt of the goods);

9.11.4. the goods being returned must be in the same condition as they were in at the time of receipt.

9.12. The Seller has the right to refuse to accept returned goods if the deadlines for returning the goods have not been met.

9.12. The Buyer is responsible for preserving the quality and safety of the goods during the withdrawal period. The Buyer is liable for any reduction in the value of the goods if the goods have been used in a manner incompatible with the principle of good faith, including use for any purpose other than establishing the nature or functioning of the goods. The goods must be undamaged, must not have lost their appearance (labels not removed or damaged, protective films not torn off, etc.) and must be unused. The goods must be returned in their original packaging and complete as received, together with the proof of purchase, the delivery document and any other accessories supplied with the goods at the time of receipt. If the goods are incomplete, damaged, in poor condition or not properly packed, Elyndi has the right to refuse to accept the goods and not to refund to the Buyer the money paid for the goods.

9.13. The Buyer can find more detailed information about the right of withdrawal at: http://www.ptac.gov.lv

10. Liability and Dispute Resolution

10.1. The Parties are liable to each other for losses caused to the other Party by the wilful misconduct or gross negligence of the Party at fault. The existence of losses must be proved by the Party claiming compensation for them.

10.2. Where losses arise, the party at fault shall compensate the other party for direct losses.

10.3. The Parties agree to settle any dispute or disagreement that may arise between them in connection with this Contract by mutual negotiation. If the dispute is not settled by negotiation within 30 (thirty) days, the dispute shall be resolved in accordance with the laws and regulations in force in the Republic of Latvia.

10.4. If the Seller considers the application/claim submitted by the Buyer to be unfounded and the Buyer does not agree that the application/claim is unfounded, or if the Buyer is not satisfied with the resolution of the dispute offered by the Seller, the Buyer has the right to use the alternative dispute resolution options provided for in the Consumer Rights Protection Law.

10.5. A Buyer who is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases goods for a purpose not related to their business or professional activity) may exercise and protect their legal rights as a consumer in accordance with the procedure laid down in the Consumer Rights Protection Law and related legislation.

10.5. The Seller shall not be liable if insignificant characteristics of the goods shown in images on the Website (actual size, nuances of shape or shade, etc.) do not correspond to the actual characteristics of the goods because of the screen settings of the device used by the Buyer, lighting or any other similar external circumstances.

10.5. The Seller shall not be liable for any delay in performing, or failure to perform, its obligations, or for any other non-performance, caused by circumstances and obstacles beyond the Seller's reasonable control, including but not limited to strikes, government orders, hostilities or a national state of emergency, threats of terrorism or acts of terrorism, environmental or climatic anomalies, non-performance by third parties, disruptions to internet connections, and failures of computer equipment and software. In the event of such force majeure circumstances, the Seller will endeavour to remedy any resulting delays as soon as possible.

11. Other Provisions

11.1. Relations between the Buyer and the Seller are governed by the terms of the Contract and by the legislation of the Republic of Latvia.

11.2. In matters not covered by this Contract, the parties shall be guided by the legislation of the Republic of Latvia in force.

11.3. If any provision of this Contract ceases to be valid, this shall not affect the validity of the Contract.

11.4. By concluding the Contract, the Customer confirms that all the terms of the Contract are clear to them and that they accept them in full.

Distance Contract last updated:

16 August 2023

This Privacy Policy explains how we collect, use, store and process your personal data, so please read it carefully before you start using the services of SIA "ELYNDI". When registering on or otherwise using the website of SIA "ELYNDI", you will be asked to confirm that you have read and understood this Privacy Policy.

Definitions used:

Personal data – any information relating to an identified or identifiable natural person.

Data subject – an identified or identifiable natural person (hereinafter – the Customer).

Profiling – automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person.

Controller – SIA "ELYNDI".

Processor – a natural or legal person who processes personal data on behalf of the controller, SIA "ELYNDI".

Third party – a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Consent of the data subject (Customer) – any freely given, specific, informed and unambiguous indication of the Customer's wishes, by a statement or by a clear affirmative action, signifying that the Customer agrees to the processing of their personal data.

Cookies – text files stored on the device used by the user in order to personalise the usability of the SIA "ELYNDI" website for each individual user of the website.

1. General Provisions

1.1. SIA "ELYNDI" is committed to protecting and respecting your privacy. We do everything possible to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

1.2. The controller of your personal data is SIA "ELYNDI", unified registration number: 41203051814, legal address: Rīga, Klijānu iela 10, LV-1013, telephone number: +371 26623075.

1.3. The processors of your personal data are legal persons that process personal data on behalf of SIA "ELYNDI" and in accordance with the instructions of SIA "ELYNDI", and that have undertaken to comply with the requirements of the law in the field of data processing.

1.4.1. When processing personal data, the Controller:

1.4.1. ensures that personal data are processed lawfully and fairly;

1.4.2. respects the rights of the Customer;

1.4.3. provides the Customer with transparent information on the fact that their personal data are collected, used, consulted or otherwise processed, and on the extent to which the personal data are or will be processed, stating the specific purposes of the processing;

1.4.4. ensures that personal data are adequate, relevant and necessary for the purposes for which they are processed. The Controller processes only such data, and only to such an extent, as corresponds to the Controller's business activities in order to provide services/sell goods.

1.4.5. ensures that personal data are not kept for longer than necessary, that is, for as long as the contract concluded with the Customer is in force; for as long as the Controller or the Customer can pursue their legitimate interests in accordance with the procedure laid down in external laws and regulations; for as long as either party has a legal obligation to store the data; or for as long as the Customer's consent to the relevant processing of personal data remains valid, where there is no other lawful basis for the processing. Once the retention period for the personal data has expired, the personal data are irreversibly erased.

1.4.6. ensures that personal data are accurate and that inaccurate personal data are rectified or erased.

1.4.7. ensures that personal data are processed in a manner that ensures appropriate security and confidentiality of the personal data, including by preventing unauthorised access to or use of personal data and unauthorised access to the systems and equipment used for data processing.

1.4.8. ensures that personal data are not transferred without secure and adequate protection.

2. Legal Bases for the Processing of Personal Data

2.1. Your personal data are processed on the following legal bases:

• Article 6(1)(a) of the General Data Protection Regulation – where your consent has been obtained;
• Article 6(1)(b) of the General Data Protection Regulation – for the performance of a contract;
• Article 6(1)(c) of the General Data Protection Regulation – for compliance with a legal obligation;
• Article 6(1)(f) of the General Data Protection Regulation – for the protection of our legitimate interests or those of third parties;

2.2. If you choose not to provide some of your personal data, or withdraw your consent in full or in part (with regard to specific data provided), SIA "ELYNDI" will not be able to provide the Customer with the services that require the relevant personal data.

3. Personal Data and the Purposes of Processing

3.1. The Controller processes personal data for the following purposes:

3.1.1. to identify the Customer;

3.1.2. to prepare and conclude a contract;

3.1.3. to deliver goods and provide services (to perform contractual obligations);

3.1.4. to advertise and distribute goods, i.e. for commercial purposes;

3.1.5. to provide customer service;

3.1.6. to create and manage the Customer's profile;

3.1.7. to examine and handle objections;

3.1.8. to administer payments;

3.1.9. to improve the operation of the website;

3.1.10. for statistics and market research;

3.1.11. to ensure security.

3.2. The Controller processes the following personal data:

3.2.1. for processing registration data – first name, surname, email address, password.

3.2.2. for processing delivery data – first name, surname, email address, mobile phone number, address, delivery method, payment method, payment information.

3.2.3. cookies – the Customer's browsing history and behaviour on the Controller's website.

3.2.3. for processing accounting data – order history, payment information, delivery information.

3.2.3. for marketing information – first name, surname, telephone number, email address, device identification number. 3.2.3. for claims – first name, surname, contact details, order and delivery information.

3.3. Personal data are processed for commercial purposes only if the Customer has given a freely given, specific, informed and unambiguous indication that they agree to such activities. The Customer may object to receiving commercial communications in accordance with the law by not giving their consent to receive commercial communications (read more about commercial communications in Section 6 of this Policy).

3.4. Personal data may be processed by automated means, including by profiling the Customer, in order to make new, special and individual offers from the Controller to a specific customer, taking into account the information obtained and automatically compiled by the Controller from the personal data provided by the customer and from their previous purchases on the Controller's website, if the customer has consented to this.

3.5. The Controller may carry out automated decision-making in respect of the Customer if the Customer has given a freely given, specific, informed and unambiguous indication that they agree to such activities. The Customer may object to automated decision-making in accordance with the law by not giving their consent to the automated processing of personal data.

3.6. The Controller carries out automated decision-making, for example, to prepare and display commercial communications (pop-up banners) on the website in order to advertise the goods available on the website and to help Customers choose from the range of goods offered, including on the basis of the information on the most popular goods shown in the commercial communications (pop-up banners). By consenting to the automated processing of personal data for this purpose, the Customer agrees that the Controller will use information about the goods the person has purchased on the website when displaying commercial communications (pop-up banners) on the website, which will contain the following data: information about the purchased item, an image of the item from the website and anonymised information about the person who purchased the specific item, with the pop-up banner stating, for example: "A customer from Riga has just bought… (information about the item as described above)".

3.7. The Controller carries out automated decision-making in order to send the Customer a reminder about the goods placed in the shopping cart of the customer's profile on the website.

3.8. The Controller carries out automated decision-making in order to ask the Customer to submit a review of an item, which is included, without any information identifying the Customer, in the statistics on the rating of the item.

3.7. Opting out of receiving commercial communications has no legal consequences for the Customer and does not restrict the Customer's right to purchase goods and services on the website.

3.8. Opting out of automated data processing for the purposes referred to in these terms has no legal consequences for the Customer and does not restrict the Customer's right to purchase goods and services on the website.

4. Personal Data We Transfer to Third Parties

4.1. We may transfer the Customer's personal data to the categories of recipients listed below:

4.1.1. Financial transactions related to the purchase of goods on the website may be processed by the Controller's payment service providers. We disclose the Customer's financial transaction data to the Controller's payment service providers to the extent necessary to carry out payment transactions, issue refunds and handle complaints.

4.1.2. For the purpose of providing specific services, we may transfer the Customer's personal data to other service providers, such as website hosting providers, courier services, providers of servers and their technical maintenance, email service providers and accounting service providers.

4.2. We may transfer the Customer's personal data not only in the cases indicated above, but also when fulfilling our legal obligations and, where necessary, to protect the interests of the Customer or other persons, for example when applying to a court or to state institutions.

4.3. We may transfer the Customer's personal data to state authorities in accordance with the laws and regulations in force in the Republic of Latvia, in the manner and to the extent laid down by law.

4.4. For direct marketing purposes, and with the Customer's consent, we may transfer personal data to our partners who provide us with marketing services.

4.5. We will only engage service providers that have implemented appropriate technical and organisational measures ensuring an appropriate level of security of data processing in line with the procedures laid down by law, that is, a level of personal data processing and protection equivalent to the requirements of the General Data Protection Regulation.

4.6. In certain cases, and in compliance with the requirements of the law, personal data are accessed by the Controller's cooperation partners located in third countries (that is, countries outside the European Union and the European Economic Area): developers or service providers acting as data processors.

4.7. In the cases referred to in clause 4.6, the cooperation partners engaged by the Controller in third countries ensure a level of data protection equivalent to the level of data protection ensured by the Controller.

5. Cookies

5.1. The website may use cookies. The cookie policy is available here.

6. Commercial Communications

6.1. A commercial communication is any communication in electronic form designed to promote, directly or indirectly, goods or services or the image of a merchant, organisation or person engaged in commercial activity, economic activity or a regulated profession. Information allowing direct access to general information about the service provider and its activities (a domain name or an email address) is not considered a commercial communication.

6.2. The Controller may use personal data to provide information about the services, promotions and other activities offered by www.elyndi.com.

6.3. When using www.elyndi.com, you can sign up for (give your consent to) receiving commercial communications.

6.4. The consent given by the Customer to receive commercial communications remains valid until it is withdrawn (including after the termination of the service contract). The Customer may at any time opt out of receiving further commercial communications in any of the following ways:

6.4.1. by ticking the relevant box in their user profile at www.elyndi.com;

6.4.2. by sending an email to hello@elyndi.com;

6.4.3. in person at the point of sale;

6.4.4. by using the automated option provided in the commercial communication to unsubscribe from further communications, by clicking the unsubscribe link at the end of the relevant commercial communication (email).

6.5. SIA "ELYNDI" stops sending commercial communications as soon as the Customer's request has been processed. Processing of the request depends on technical capabilities and may take up to three days.

7. Your Rights

7.1. the right to receive information about the processing of personal data;

7.2. the right to access the personal data about you that we store;

7.3. the right to request rectification of the personal data about you that we store (you can correct most of it yourself by logging in to your account);

7.4. the right to ask us to erase your personal data ("the right to be forgotten");

7.5. the right to restrict the processing of your personal data;

7.6. the right to object to the processing of your personal data;

7.7. the right to object to the processing of your personal data for direct marketing purposes;

7.8. the right to object to automated processing of personal data;

7.9. the right to data portability;

7.10. the right to withdraw consent to the processing of your personal data;

7.11. the right to lodge a complaint with a supervisory authority;

7.12. If you wish to exercise your rights, or if you have any questions about the processing of personal data or the exercise of your rights, please contact us by email.

7.13. If you believe that, in processing your personal data, we are in breach of the legislation governing personal data protection, you have the right to lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija), located at Elijas iela 17, Rīga, LV-1050, https://www.dvi.gov.lv/lv/. In all cases, please contact us before lodging a complaint so that we can find a suitable solution together.

8. Consent and Changes to the Privacy Policy

8.1. By using the online shop www.elyndi.com and/or taking part in www.elyndi.com activities, the Customer confirms their consent to the processing of personal data.

8.2. Withdrawal of consent does not affect data processing carried out while the Customer's consent was valid.

8.3. Withdrawal of consent cannot stop data processing that is carried out on other legal bases.

8.4. Upon receiving a request from the Customer to exercise their rights, the Controller verifies the Customer's identity, assesses the request and fulfils it in accordance with the law.

8.5. The Controller sends its reply to the Customer by registered letter to the contact address provided by the Customer or, at the Customer's request, as an electronically signed reply by email, taking into account, as far as possible, the method of receiving the reply indicated by the Customer.

8.6. The Controller ensures compliance with data processing and protection requirements in accordance with the law and, if the Customer raises an objection, takes appropriate action to resolve it. However, if this is unsuccessful, the Customer has the right to apply to the supervisory authority.

8.7. The Controller reserves the right to unilaterally amend and supplement the Privacy Policy at any time without notice by publishing the changes in the Privacy Policy section of www.elyndi.com.

9. Contact Us

9.1. To improve the quality of our services, we always welcome feedback from our customers and are happy to answer any questions you may have.

9.2. You can contact us by whichever of the methods listed in the Privacy Policy or in the Contacts section of the website www.elyndi.com is most convenient for you.

Privacy Policy last updated:

5 May 2022

Right of withdrawal and returns

1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (Patērētāju tiesību aizsardzības likums), that is, a natural person who purchases goods for a purpose not related to their business or professional activity, the Buyer (consumer) may exercise the right of withdrawal without giving any reason. In accordance with Cabinet of Ministers Regulation No. 255 of the Republic of Latvia "Regulations Regarding Distance Contracts" (Noteikumi par distances līgumu), the Buyer has the right to withdraw from the purchase contract within 14 calendar days of delivery of the goods by submitting to ELYNDI a notice of exercise of the right of withdrawal.

2. To exercise the right of withdrawal, the Buyer should read the instructions available here and register the return or exchange of the goods.

2.1. The cost of returning or exchanging goods is borne by the customer and amounts to EUR 3.10.

If the customer returns goods by sending them from abroad, all costs related to customs clearance of the shipment (including customs duties, fees, VAT and any other charges) are borne by the customer in full.

The Seller is not responsible for any additional costs arising from customs procedures and reserves the right to refuse to accept the returned shipment if customs charges have not been paid.

2.2. The return parcel locker fee is deducted from the total amount to be refunded. This means that your refund will be EUR 3.10 less than the original purchase price of the goods.

3. On receiving a withdrawal notice, the Seller shall promptly confirm its receipt to the Buyer by sending an electronic notification to the email address provided by the Buyer.

4. The Buyer is deemed to have complied with the withdrawal period (14 days) if the Buyer sends the notice of exercise of the right of withdrawal to the Seller before the withdrawal period expires. In the event of a dispute, the Buyer must provide documentary evidence of when the right of withdrawal was exercised.

5. After sending the notice of exercise of the right of withdrawal, the User shall return the goods to Elyndi at the following address: Ulbrokas iela 34C, Rīga, LV-1021, Latvia, in their original packaging together with the delivery note, without undue delay and in any event no later than 14 days. This deadline is deemed to be met if the User returns the goods before the 14-day period expires.

6. ELYNDI undertakes to examine the returned goods within 14 working days of receiving them. After the goods have been inspected, and in accordance with the Buyer's choice and the conditions of the right of withdrawal, the goods will be exchanged, the money refunded or a gift card issued.

7. If the Buyer exercises the right of withdrawal in time, this Contract is terminated and the Seller shall refund to the Buyer the payments received from them, either to the bank account specified in the withdrawal notice or, if the Buyer has not specified a bank account number in the withdrawal notice, using the same means of payment that the Buyer used for the original transaction.

8. If, when ordering the goods, the Buyer expressly chose a type of delivery other than the least expensive standard delivery offered by the Seller, the Seller is not obliged to reimburse the Buyer's additional delivery costs.

9. The Buyer bears the direct costs of returning the goods. If, due to their nature, the goods cannot be returned by post or via a parcel locker, the Buyer bears all costs associated with returning the goods.

10. The Buyer may exercise the right of withdrawal subject to the following conditions:

10.1. the returned goods must be in their original packaging;

10.2. the goods must not be damaged;

10.3. the goods have not been used, the shipping box has been kept and the goods have not lost their saleable appearance (labels still attached to the garment, protective films intact, etc.) (this does not apply to goods already damaged during delivery, about which the Buyer raised objections when confirming receipt of the goods);

10.4. the goods being returned must be in the same condition as they were when received.

10.5. if a gift was included with the shipment, the gift must also be returned, with no signs of use, when the goods are returned.

11. The Seller has the right to refuse to accept returned goods if the deadlines for returning the goods have not been met.

12. The Buyer is responsible for preserving the quality and safety of the goods during the withdrawal period. The Buyer is liable for any diminished value of the goods if the goods have been handled in a manner incompatible with the principle of good faith, including use for any purpose other than establishing the nature or functioning of the goods. The goods must be undamaged, must not have lost their appearance (labels not removed or damaged, protective films not torn off, etc.) and must be unused. The goods must be returned in their original packaging and complete as received, together with the proof of purchase, the delivery document and any other accessories that came with the goods at the time of receipt. If the goods are incomplete, damaged, in poor condition or not properly packed, Elyndi has the right to refuse to accept the goods and to refuse to refund the money paid for them.

13. Further information about the right of withdrawal is available on the website http://www.ptac.gov.lv

Information updated:

11 May 2024

Delivery in Latvia

Omniva or DPD parcel locker: €3.50

• Choose your parcel locker at checkout.
• Your order reaches the locker within 5 working days of the order confirmation email.
• When the parcel is in the locker, you get an SMS with the code and the locker address.
• The parcel is kept in the locker for 7 calendar days. If it is not collected, it is returned to ELYNDI and the cost of sending it again is paid by the customer.

Store pickup: €1.50

• Ulbrokas iela 34C, Riga.
• You can collect your order the day after you place it. We will send you a message when it is ready.
• Weekdays 11:00–19:00, weekends 11:00–18:00.
• Please collect your order within 7 working days, otherwise it is cancelled and we will let you know.

Lithuania and Estonia

Omniva or DPD parcel locker: €3.50.

Finland, Sweden, Poland

DPD parcel locker: €13.00.

Other countries

Courier: up to 1 kg €12.49, 1–2 kg €15.00, over 2 kg €17.00. In countries outside the EU, customs duties and taxes may apply and are not included in the delivery price.

Important

• If your order includes a PRE-ORDER item, the whole order is shipped on the date stated in the product description.
• Delivery times may vary. We will let you know about any delays.
• You can track your parcel on the Track your order page.

1. Goods purchased from SIA "ELYNDI" are covered by a 2-year warranty. The warranty card is the document confirming payment for the goods, which records the time of purchase.

2. The warranty covers damage caused by manufacturing defects or by the quality of the raw materials.

3. The warranty does not apply if the SIA "ELYNDI" Warranty Terms have not been observed:

3.1. the document confirming payment for the Goods has not been kept;

3.2. individual parts of the Goods have been lost (hardware, zip, belt, etc.);

3.3. the Goods show mechanical damage or scratches caused by careless use;

3.4. the defect was caused by using the Goods for purposes for which they are not intended;

3.5. the defect was caused by exposure to chemical substances;

3.6. the defect was caused by failure to follow the care instructions given in the specification of the Goods;

3.7. the Goods have been repaired by another service provider;

3.8. in cases of natural wear and tear of components;

3.9. the defect was caused by force majeure or an accident.

4. The warranty does not apply if the SIA "ELYNDI" care instructions have not been followed.

5. Clothing care instructions:

5.1. Clothing must be chosen to suit your size and body shape.

5.2. Clothing must be cared for in accordance with the manufacturer's instructions to protect it from fading, loss of shape and other deterioration in quality.

5.3. Before washing Clothing, read the information on the garment's care label carefully and follow the washing and ironing instructions given there.

5.4. To prevent dye transfer, garments of different colours must not be washed together.

5.5. Turn garments inside out before washing.

5.6. Choose detergents suitable for the specific colour of the garment.

5.7. When washing Clothing in a washing machine, select a suitable programme and temperature to prevent shrinkage and reduce the risk of fading.

5.8. Before washing Clothing, make sure that there is nothing in the pockets that could damage the fabric or change its colour.

5.9. Choose a suitable drying method for the Clothing (for example: may be tumble dried / may be spin dried).

5.10. When ironing Clothing, select a suitable ironing setting.

5.11. Cleaning Clothing with solvents or other chemical substances not intended for garment care is prohibited.

5.12. Protect Clothing from contact with chemical products.

6. Footwear care instructions:

6.1. Footwear must be chosen to suit your size and foot shape.

6.2. Footwear must be cared for in accordance with the manufacturer's instructions to protect it from fading, loss of shape and other deterioration in quality.

6.3. To avoid deforming footwear, always use a shoehorn when putting it on.
6.4. Footwear must be treated with a protective product intended for shoe care to protect it from the harmful effects of the outdoor environment. In wet weather, it is recommended to treat footwear with a protective product several times a week.
6.5. Genuine leather footwear must be cared for with products intended for it.

6.6. Washing footwear with water is prohibited.

6.7. Genuine leather footwear must be protected from rain.

6.8. Footwear must not be stored in high heat, in direct sunlight or in damp conditions, to protect it from fading, loss of shape and other deterioration in quality. To preserve your footwear, it is recommended to store it in a cotton bag in a dark, cool place.

6.9. Footwear must not be dried on radiators or other heating appliances, to protect it from fading, loss of shape and other deterioration in quality.

6.10. Care for footwear regularly with shoe care products and keep an eye on its condition yourself, arranging maintenance or repair of the Footwear in good time if necessary.

6.11. Protect Footwear from sharp objects and from contact with chemical products.

6.12. Cleaning Footwear with solvents or other chemical substances not intended for shoe care is prohibited.

6.13. The warranty does not apply to defects such as worn heels, general wear of the footwear, defects caused by failure to follow the Footwear care instructions, or minor defects that do not affect the wearing of the footwear.

7. Bag care instructions

7.1. Bags must be cared for in accordance with the manufacturer's instructions to protect them from fading, loss of shape and other deterioration in quality.

7.2. Genuine leather Bags must be cared for with products intended for them.

7.3. Washing Bags with water is prohibited.

7.4. Genuine leather Bags must be protected from rain.

7.5. Bags must not be stored in high heat, in direct sunlight or in damp conditions, to protect them from fading, loss of shape and other deterioration in quality. To preserve your Bags, it is recommended to store them in a cotton dust bag in a dark, cool place.

7.6. Bags must not be dried on radiators or other heating appliances, to protect them from fading, loss of shape and other deterioration in quality.

7.7. Care for the Bag regularly with care products and keep an eye on its condition yourself, arranging maintenance or repair in good time if necessary.

7.8. Protect the Bag from sharp and pointed objects and from contact with chemical products.

7.9. Do not exceed the capacity of the Bag, so that weight and volume do not expose it to the risk of losing its shape or tearing.

7.10. Cleaning Bags with solvents or other chemical substances not intended for bag care is prohibited.

7.11. The warranty does not apply to defects such as wear of the Bags, defects caused by failure to follow the Bag care instructions, or minor defects that do not affect the use of the Bag.

8. Costume jewellery care instructions

8.1. Take off your Jewellery when cleaning your home or tidying outdoor areas.

8.2. Take off your Jewellery when you go to the beach, a swimming pool, a sauna or salt baths, when you do sport, and during cosmetic treatments, showers and baths.

8.3. Store Jewellery in a dark, cool place, in a soft pouch or box, separately from other jewellery, to prevent the risk of mechanical damage and scratches.

8.4. Clean Jewellery regularly with a special cloth or a soft fabric (suede or flannel).

8.5. Chemical substances, toothpaste or sand must not be used to clean Jewellery.

8.6. Avoid wearing several pieces of jewellery together (for example, two rings on one finger) to prevent the risk of scratches.

8.7. Avoid knocks or contact with sharp, rough or hard household objects (tables, doors, walls, handles, etc.).

8.8. Do not expose Jewellery to temperature fluctuations (in a bathhouse, sauna or solarium, in a cold pool after sunbathing, etc.) or to contact with water.

8.9. Using Jewellery for purposes for which it is not intended is prohibited (for example, using rings to open bottle caps; do not hang heavy objects such as keys on a chain, etc.).

8.10. Adjusting the size yourself is prohibited, as the resulting deformation may cause crystals to fall out and you will lose the warranty.

8.11. The warranty does not apply to defects such as wear of the Jewellery, defects caused by failure to follow the Jewellery care instructions, or minor defects that do not affect the wearing of the Jewellery.

9. SIA "ELYNDI" accepts no liability for repairs, engraving, resizing or other work carried out by craftspeople of other shops or workshops.

10. SIA "ELYNDI" accepts no liability for Goods that have not been cared for correctly.

Warranty terms last updated:

– 21 June 2021

Cookie Policy

This website uses cookies to improve the user experience, evaluate visitor statistics, ensure the website's operation and functionality, and for similar purposes.

Please read the more detailed information below about the cookies used on this website.

What are cookies?

Cookies are small text files that a web browser (for example, Google Chrome, Internet Explorer, Firefox, Safari, etc.) stores on the user's terminal device (computer, mobile phone, tablet) when the user visits a website, in order to identify the browser or to store information or settings in the browser. Cookies thus enable a website to save the user's individual settings, recognise the user and respond accordingly. The use of cookies can be disabled or restricted, but without cookies it will not be possible to make full use of all the website's functions.

Why do we use cookies?

The website www.elyndi.com uses cookies to:

• improve the user experience of the Website;
• ensure the functionality of the Website;
• adapt the functionality of the Website to the user's browsing habits, search queries and previously viewed content;
• obtain statistical data on visitor traffic to the Website, such as the number of visitors and the time spent on the page;
• identify you as a user (for authentication);
• display services tailored to the user's needs;
• present other offers when you visit the Website;
• remember whether you have already agreed to the use of cookies on this Website.

Cookies are used on the Website solely for the purposes set out in this Cookie Policy.

Cookies are stored on your device for no longer than two years.

Several types of cookies are used (persistent and session cookies). Depending on their functions and purposes, we use necessary cookies, analytics and statistics cookies, and marketing and retargeting cookies.

The Website uses both first-party and third-party cookies.

Necessary cookies

These cookies are necessary for you to visit and browse the content of the website and to use the features it offers. These cookies identify your device but do not reveal your identity, nor do they collect or compile information. Without these cookies the website will not be able to function properly, for example to provide the necessary information, deliver the requested services or play a requested video. These cookies are stored on your device until the cookie has fulfilled its function, but for no longer than two years. These strictly necessary cookies are placed automatically. If, however, you choose to disable them using your browser settings, please note that the website will not be able to function properly.

Analytics and statistics cookies

Statistics cookies provide website analytics, help to improve the quality of the website and the user experience on it, and support the development of our services and customer service. The statistics obtained are available and used only in aggregated form; no user is directly identified. For these purposes, the Controller uses third-party cookies, such as Google cookies.

Marketing and retargeting cookies

Marketing cookies help to provide the user with a personalised experience by tailoring content, advertising and offers to their activity on the website, and by informing the user about marketing and other news.

We may integrate features of third-party websites into our Website, in particular various social networks. These features sometimes include scripts or other elements that can read, and sometimes place, social network cookies installed on your device. These cookies may enable personalised advertising that is more closely matched to your interests. We cannot access or control these cookies or the data they collect, as we are only the operators of the Website, but we wish to inform you and obtain your consent to the use of these elements. To find out more, please read the information below about possible social network cookies.

Necessary cookies

Analytics and statistics cookies

Third-party cookies

Third-party cookies are set by third parties whose services are used by the Website or whose services are linked to the Website. For example, third-party cookies are used in analytics services so that the Website can obtain information about what is popular and what is not. Other websites visited by the user may also use cookies. Third-party cookies are outside our control, and you can find out more about them by visiting the website of the relevant third party (for example: Google Analytics, Facebook, etc.).

Information generated by third-party cookies may be transferred to and stored outside the European Union.

How can you control cookies?

When you visit the Website, you will see a notice that the Website uses cookies and you will be asked to choose one of the following:

1. Customise choices – opens a window in which the user can either consent to the use of all cookies by clicking "Accept all", or set their chosen cookies and decline all cookies other than necessary cookies by clicking "Confirm selected".
2. Reject – by choosing this option, the user refuses the use of cookies, except for necessary cookies.
3. Accept – by choosing this option, the user consents to all cookies.

However, please note that if some cookies are not stored, you may not be able to make full use of all the functions and services of our website.

More information about the cookies used by the platform on which www.elyndi.lv runs can be found at https://www.shopify.ie/legal/cookies, and the platform's privacy policy is available at https://www.shopify.com/legal/privacy.

You can read more about how these third parties use cookies, and about their privacy policies, here:

• https://www.google.com/intl/lv/policies/terms/; http://www.google.com/analytics/terms/us.html
• https://lv-lv.facebook.com/legal/terms/;

https://www.facebook.com/policies/cookies/

• hotjar.com/legal/policies/privacy/;

https://help.hotjar.com/hc/en-us/articles/6952777582999-Cookies-Set-by-the-Hotjar-Tracking-Code#tracking_code_cookies

• https://help.instagram.com/519522125107875/?maybe_redirect_pol=0;

Accepting, restricting and deleting cookies

When you visited our website, a notice was displayed informing you that the website uses cookies.

If you initially accepted selected cookies (analytics and statistics cookies and/or marketing and retargeting cookies) but later decide to delete them, you can withdraw your consent in the same way as you set it when you first started using the Website: follow the GDPR data deletion link in the Website footer and choose the section change cookie settings, or ask the Website administrator to delete cookies in the section request cookie deletion by sending a request to the Website administrator.

In addition, to obtain or delete data about the User, including data collected and processed using cookies, follow the GDPR data deletion link in the footer of our Website, where you can:

1. edit user account data (section – data rectification);
2. obtain information about the processing of user data (section – access to personal data);
3. obtain information about data processing, orders placed and personal information (section – data portability).

The User can also delete cookies themselves in their web browser, as the security settings of every web browser allow cookies to be restricted and deleted.

You can delete all cookies stored on your computer, and most browsers can be set to block cookies from being placed on your computer. In that case, however, you will have to adjust the settings manually each time you visit the Website, and some services and functions may not work.

The following websites provide information on managing and adjusting cookie settings in some of the most popular browsers:

• Google Chrome

https://support.google.com/chrome/answer/95647?hl=en&p=cpn_cookies

• Microsoft Internet Explorer

http://www.microsoft.com/info/cookies.mspx

• Mozilla Firefox

http://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

• Opera

https://help.opera.com/en/latest/web-preferences/

• Explorer

https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer

If you use another browser, you can check the support section of its website to find out how to manage and disable cookies.

For more information about cookies in general, including how to see which cookies have been set and how to manage and disable them, visit www.allaboutcookies.org

Changes to this policy

The Controller has the right to amend this Cookie Policy at any time. All changes to the Cookie Policy will be published on the Website.

Cookie Policy last updated:

3 January 2023