Terms of service

Distance contract

This contract is concluded between SIA "ELYNDI", 41203051814, legal address: Riga, Klijānu iela 10, LV-1013, hereinafter - Elyndi.com or the Seller and a natural or legal person, hereinafter - the Buyer, who purchases the product, hereinafter - the Product or uses others The seller would offer services, hereinafter - Service Website www.elyndi.comhereinafter - the website

1. General terms

1.1. Elyndi.com is the owner of the Internet site and related rights, which, within the scope of its economic activity, in accordance with this Agreement, hereinafter referred to as the Agreement, offers and sells Goods and provides Services to the Buyer.

1.2. Elyndi.com provides the information about the Goods and Services available on the Website and sells the Goods/provides the Services in accordance with the terms set out below, as well as provides Customer Service. By accessing or using the website, the Buyer confirms that he has read the terms of the Agreement, understands them and agrees to abide by them without restrictions or conditions.

1.3. If the Buyer, using the Internet, purchases the Product offered on the Internet site, then such mutual agreement is considered a Distance Contract and is subject to the legal norms that regulate the Distance Contract, including, but not limited to, Directive 97/7/EEC of the European Parliament and of the Council on consumer protection in relation to distance contracts, to the Law of the Republic of Latvia "Consumer Rights Protection Law", the regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on the distance contract”.

1.4. Buyer - an able-bodied person who has registered and places an order on the Internet site. Minor natural persons between 14 and 18 years of age use Elyndi.com services only with the permission of a parent or guardian, except in cases where they have their own income. By registering on the Internet site, the Buyer confirms that he is able to act and has the right to shop on the Internet site in accordance with the terms of the Agreement.

1.5. The contract is considered concluded when the Buyer confirms the order: the Buyer has created a shopping cart and clicked on "pay for the purchase". To the buyer is obliged to Agreement to pay for the goods in accordance with the rules and within the deadlines.

1.6. Elyndi.com has the right to unilaterally amend and supplement the terms of the Agreement. When the buyer makes a purchase on the Internet site, the terms of the Agreement, which are in force at the time of ordering the Product, are applied.

1.7. And Buyer attempts to harm in any way the operation, stability, security of Elyndi.com, or otherwise violates Agreement rules, To the seller has the right to cancel The buyer registration or otherwise restrict access For a website.

1. Contract

2.1.  Elyndi.com according to the order of the Buyer, made in accordance with 2.2.2 of the Agreement. point, undertakes to sell and deliver or issue the Goods available on the website of the structural unit, in accordance with the terms of the Agreement.

2.2. The Buyer independently selects the Goods and orders and pays for the Goods in accordance with the provisions of Clause 4 and Clause 6 of the Agreement, observing the following:

2.2.1. The customer familiarizes himself with the description of the Products, the price and its compliance with his requirements on the website;

2.2.2. The customer chooses the Product that suits him and completes the order and payment in accordance with the terms of the Agreement and the payment methods offered on the website.

2.3. Elyndi.com to deliver the goods ordered and paid for by the Buyer to the address specified in the Buyer's order in accordance with the terms of the Agreement.

1. Registration

3.1.  Both registered and non-registered users can shop at Elyndi.com Buyers.

3.2.  To register on Elyndi.com, To the buyer In the "My Account" section of the website you must specify at least your first name, last name, e-mail address, and also enter a password. To re-enter Elyndi.com in a specific The buyer in profile, To the buyer you must enter your registered email and password in the appropriate fields.

3.3. When making a purchase on Elyndi.com, To the buyer it is mandatory to enter your name, delivery address, phone number and e-mail.

3.4.  After creating a password and registering, the Buyer undertakes to ensure that the password is not disclosed to third parties. The buyer is responsible for any activity he performs on the Internet site by logging in with his password. If the services provided by the website are used by a third party using the Buyer's access data, Elyndi.com considers this person as the Buyer. If the password has come into the possession of third parties, the Buyer is obliged to immediately change the password on the Internet site.

3.5.  By providing information about himself, the Buyer gives the right to Elyndi.com as the controller of personal data to select, accumulate, systematize and use all the information and data that the Buyer directly or indirectly provided when registering and using the services of the Internet site. 

3.6. The personal data provided by the buyer will be processed in accordance with Directive 95/46/EC of the European Parliament and the Council on the protection of individuals with regard to the processing of personal data and the free circulation of such data and the laws and regulations of the Republic of Latvia, which regulate the processing and protection of personal data and Elyndi.com Privacy policy. When processing and storing Buyers' personal data, Elyndi.com will use organizational and technical means that will ensure protection of personal data from accidental disclosure, change or other illegal data processing.

3.7. The Buyer's personal data will be used to identify the Buyer when issuing accounting documents, repaying an overpaid amount, administering debts, performing other obligations arising from the Agreement, as well as to provide the Buyer with the opportunity to use other Services of the Internet site.

3.8. The buyer's personal data will be stored no longer than is required for the specified purposes of data processing.

3.9. Elyndi.com undertakes non-disclosure The buyer personal data to third parties, with the exception of Elyndi.com partners who provide goods delivery or provide other services related to order fulfillment, such as also to state institutions in the cases specified in the regulatory acts.

3.10. The Buyer can obtain information on the processing of Personal Data in the Privacy Policy section of the website.

3.11. Buyer is fully responsible for the correctness of the data specified in the registration form, as well as for the correctness of the data provided when making a purchase on Elyndi.com. Yes Buyer in the registration form or provided inaccurate or incorrect data when making a purchase, Elyndi.com is not responsible for incorrect data and the resulting consequences and is entitled to demand from The buyer direct compensation for damages. To the buyer has the right to correct, delete or supplement personal data in his Elyndi.com profile at any time or to request Elyndi.com correction, deletion or addition of personal data accordingly The buyer instructions according to the Privacy Policy.

3.12. Buyer agrees that notifications necessary for order, payment and delivery information will be sent to the specified e-mail.

1. Ordering the product

4.1. To perform Preceipt purchase, Buyer, Website selects the desired Product and adds it to the shopping cart by clicking the "Add to cart" button.

4.2. For ordering To the buyer the following steps must be taken:

4.2.1 Must be selected Precece vai Preces, adding toh "To cart".

4.2.2. After all selected Pto place items in the "Cart", click on the shopping cart icon in the upper right corner of the page and press the "View cart" button. Buyer is redirected to the cart page where possible repeatedly review order, deat items from the shopping cart and enter the coupon code, if any, kand also choose the method of delivery/receipt of the Product.

4.2.3. Far awayk Buyer clicks "Continue checkout" which takes you to the Omniva Checkout checkout page.

4.2.4. After entering the requested data and checking the correctness of the data, the Buyer confirms the order by pressing the "Pay" button. After this step, the order is confirmed and sent to the seller.

4.2.5. The Buyer makes payment for the Product using the bank link of the Internet bank and confirms the payment to the Seller by pressing the "Back to the merchant" button.

4.2.6. After paying for the Product, Elyndi.com sends an order confirmation to the e-mail address specified by the Buyer.

4.3. The buyer undertakes to provide the exact personal data necessary for the provision of the Order, the delivery address of the Order and contact information at the time of placing the Order. In case of inaccurate data, the Order may not be provided.

4.4. The seller is not responsible for the impossibility of fulfilling the order and for any consequences resulting from it, which have arisen due to the submitted but incorrect data.

4.5. The Seller has the right to refuse the execution of the order if there are doubts about the correctness of the data submitted by the Buyer, as well as - in case of behavior inconsistent with generally accepted principles.

1. Use of coupons

5.1. Discount coupons can be obtained from Elyndi.com store announcements, social media (Facebook and Instagram), received by e-mail or SMS, as well as through campaigns on the Internet.

5.2. The code specified in the discount coupons can be used only once and only when shopping on the Internet site.

5.3. The following types of coupons can be used in the Elyndi.com store:

5.3.1. coupons that give a percentage discount;

5.3.2. coupons that give a certain amount of discount.

5.4. Discount coupons are not cumulative and cannot be exchanged for cash.

5.5. Sale of discount coupons is prohibited.

5.6. Discount coupons are valid until the specified date. Discount coupons with an expiration date are not exchangeable for products sold on the Internet site, their validity period is not extended and they are not compensated.

5.7. The holder of the coupon is responsible for the security of the information.

5.8. All discount coupons can be used to reduce the cart amount only on the Internet site. Discount coupons are not cumulative and other discounts applied on the Website do not apply to discount coupons.

5.9. Invalid, lost or otherwise damaged (for example, the coupon code is damaged and cannot be identified), discount coupons will not be refunded and their validity period will not be extended.

5.10. Discount coupons are not exchangeable for other coupons and cannot be returned.

5.11. If you have any questions about payment, please contact us immediately by email at hello@elyndi.com

1. Product prices and payment procedures

6.1. The prices of goods and services on the Internet site are indicated with taxes, including value added tax. The fee for the delivery of the order (if any) is determined separately according to the delivery fees indicated on the website.

6.2. The prices of goods on the website are indicated in EUR. All payments made through the payment processor Maksekeskus AS are settled in EUR (euro).

6.3. The buyer pays for the goods in the following ways:

6.3.1. using the links of the banks of the Republic of Latvia - Swedbank, SEB, Nordea, Citadele.

6.3.2. in cash if the ordered product is picked up in person at the Elyndi store.

6.4. The website uses the Omniva Checkout purchase order window, which allows you to make online purchases faster, so the payment is made outside the Internet store environment, in the secure payment environment of the service provider Maksekeskus AS.'

6.5. The price valid on the Internet site at the time of payment of the order is applied to the goods and services. 6.6. Payment is considered to have been made when the entire payment amount has been received in the Seller's bank account.

1. Supply of goods

7.1. When choosing the delivery method, the user undertakes to indicate the exact delivery address or the selected Omniva parcel station. When choosing the delivery method - pick up in the store - the user undertakes to pick up the product within 7 calendar days, otherwise the order will be cancelled.

7.2. The goods can be delivered to the Buyer by Elyndi or its authorized representative.

7.3. The buyer undertakes to accept his ordered goods from the courier.

7.4 The delivery fee in Latvia with the Omniva package is EUR 3.50 (three euros and 50 euro cents).

7.5. Elyndi will do its best to ensure that the ordered goods are delivered as soon as possible. Estimated delivery times may vary, any delays will be reported.

7.5.1. If the Omniva package is chosen as the delivery method, the Product arrives in the package chosen by the Buyer within 5 working days after the order confirmation is sent to the Buyer's e-mail address. The Buyer is informed about the arrival of the Product in the parcel with a text message containing the door code, the location of the parcel, the return code and the storage period. Parcels are open 24 hours a day. The product is stored in the package for 7 calendar days. After the expiration of the mentioned term, the Product is sent back to the Seller. In the event that the Buyer does not collect the Product within the above-mentioned term, the Buyer is obliged to reimburse the costs associated with re-sending the product.

7.5.2. The buyer is obliged to keep 7.5.1. until the end of the 14-day return period.

7.6. If the delivery address specified by the Buyer cannot be found, the Seller or its authorized person has the right to deliver the goods to any other adult present at the specified address at the time of delivery, but the Buyer does not have the right to make any claims to the Seller regarding the delivery of the goods to an inappropriate person.

7.7. If the delivery of the goods to the Buyer is not possible due to the Buyer's fault or circumstances dependent on the Buyer (the Buyer has specified an incorrect address, the Buyer cannot be found at the specified address, the specified address cannot be accessed, etc.), the goods are not sent again, but the order is canceled. In this case, Elyndi will refund the Buyer only for the product, but the shipping fee will not be refunded.

7.8. After receiving the goods, the Buyer or his representative checks the conformity of the goods with what was ordered and signs the invoice, delivery note or other handover/acceptance document presented by the Elyndi representative at the time of delivery of the goods. By signing the invoice, delivery note or other delivery/acceptance document, the Buyer or his representative confirms that the goods have been delivered in good condition. In all cases when the Elyndi representative delivers the product to the Buyer, if the packaging of the product is wrinkled, wet or otherwise damaged from the outside, the Buyer must indicate (write a comment) in the confirmation of receipt of the shipment or write a separate document about such defects. The buyer must do this in the presence of the courier. Elyndi is not responsible for defects in the goods that were obvious at the time of delivery but were not indicated in the goods delivery confirmation.

7.9. If Elyndi fails to contact the Buyer 5 (five) working days after the order is placed, the order is cancelled, Elyndi refunds the Customer only for the product, but the delivery fee is not refunded.

7.10. In an emergency situation, when due to unforeseen circumstances, Elyndi cannot ensure the delivery of the goods purchased on the Internet site, the Seller undertakes to offer a similar product. If the Buyer does not agree, the Seller shall refund the money paid by the Buyer as soon as possible, but not later than within 30 (thirty) calendar days.

1. Quality of goods

8.1. The characteristics of all items sold on Elyndi.com are listed in the item description for each item.

8.2. Elyndi.com products are covered by the warranty provided by the relevant legislation.

8.3. In case of a product that does not comply with the terms of the contract, the Buyer has the right to ask Elyndi.com to perform one of the following actions:

1) prevents non-compliance of the goods with the terms of the contract;

2) exchange the product for one that would ensure compliance with the terms of the contract;

3) reduce the price of the product accordingly;

4) cancel the contract and refund the amount of money paid for the product to the Buyer.

8.6. First of all, the Buyer has the right to ask the Seller to eliminate the non-compliance of the goods with the terms of the contract without compensation or to exchange a product that complies with the terms of the contract without compensation, except in cases where this is impossible or disproportionate.

8.7. If it is not possible to eliminate the product's non-compliance with the terms of the contract or to exchange a product that complies with the terms of the contract without compensation, then the Buyer has the right to request that the Seller reduce the price of the product accordingly or cancel the contract and refund the amount of money paid for the product. When reducing the price or canceling the contract and refunding the amount of money, the Seller can take into account the wear and tear of the product or the benefit that the Buyer has obtained by using the product, which has been agreed upon by the contracting parties.

8.8. In the event of minor non-compliance of the product with the terms of the contract (it does not significantly reduce the quality of performance of the product's basic functions or the characteristics of use and it can be eliminated without causing visually detectable changes in the external appearance of the product) and those that cannot significantly affect the Buyer's ability to use the product, the Buyer cannot demand that the Seller cancel the contract and refund the amount of money paid for the product.

8.9. Objections and requests regarding non-compliance of the goods with the terms of the contract can be expressed by the Buyer to the Seller in writing by submitting the application and the goods together with the purchase payment and delivery documentation to Blaumaņa street 9, Rīga, LV-1011.

8.10. The seller examines the received application/claim within 15 (fifteen) calendar days and provides an answer in substance. If the Seller recognizes the submission/claim submitted by the Buyer as justified, the Seller shall immediately from the date of receipt of the submission/claim take all necessary actions to eliminate the objections mentioned in the Buyer's submission/claim.

1. Right of withdrawal and return of goods

9.1. If the Buyer is a consumer within the meaning of the Law on the Protection of Consumer Rights (a natural person who purchases a product for a purpose that is not related to his economic or professional activity), then the Buyer (consumer) can use the right of refusal without providing any justification. In compliance with the provisions of Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia "Regulations on distance contracts", and the Buyer has the right within 14 calendar dayswithdraw from the purchase contract from the moment of delivery of the goods/goods by submitting Elyndi application for exercising the right of withdrawal.

9.2. In order to exercise the right of withdrawal, the Buyer fills out the withdrawal form attached to the Agreement or sends a free-form e-mail to the Seller's e-mail address: hello@elyndi.com with which you declare your desire to cancel the Product, indicating your name, surname, e-mail address, address and payment account number, as well as information about the date of ordering, payment and receipt of the product.

9.3. Upon receiving the cancellation application, the Seller immediately notifies the Buyer of its receipt by sending an electronic notification to the e-mail address specified in the Buyer's cancellation form.

9.4. It is considered that the Buyer has complied with the deadline for the right of withdrawal (14 days) if the Buyer's application for exercising the right of withdrawal is sent to the Seller before the expiry of the right of withdrawal. In case of disputes, the Buyer is obliged to document the deadline for exercising the right of withdrawal.

9.5. After sending the cancellation application, the Buyer sends or delivers the product back to the Seller to the address: Blaumaņa iela 9 Rīga LV-1011 without undue delay, but no later than within 14 days. This deadline is considered to be met if the Buyer sends or delivers the goods back before the expiration of the 14-day deadline.

9.6. Elyndi undertakes, without undue delay, but no later than within 14 days from the day on which it received the Buyer's application for the exercise of the right of refusal and the day of returning the goods, to refund the Buyer the amount of money he paid for the goods.

9.7. If the Buyer exercises the right of withdrawal in a timely manner, this Agreement is terminated and the Seller refunds the payments received from him to the payment account specified in the withdrawal application or using the same means of payment that the Buyer used for the initial transaction, if the Buyer did not specify the payment account number in the withdrawal application.

9.8. If the Buyer, at the time of ordering the goods, had clearly expressed his desire to receive the goods using a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Buyer's additional delivery costs.

9.10. The direct costs of returning the product are borne by the Buyer. If the product cannot be returned by mail or parcel due to its characteristics, the Buyer shall bear all the costs related to the return of the product.

9.11. The buyer can exercise the right of withdrawal subject to the following conditions:

9.11.1. the returned item(s) must be in the original packaging;

9.11.2. the product must not be damaged;

9.11.3. the product has not been used, the shipping box has been preserved, it has not lost its commercial appearance (preserved labels attached to clothing, safety film, etc.) (this does not apply to a product already damaged during delivery, for which the Buyer has indicated objections when confirming the receipt of the product);

9.11.4. the item to be returned must be in the same condition as it was at the time of receipt.

9.12. The seller has the right to refuse to accept the product back if the deadlines for returning the product were not met.

9.12. The buyer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. The buyer is responsible for any kind of decrease in the value of the product, if the product has been used in a way that is incompatible with the principle of good faith, including used for a purpose other than to determine the product's characteristics or operation. The goods must be undamaged, undamaged (unremoved and undamaged labels, untorn protective film, etc.) and unused. The product must be returned in its original packaging, in the same set as it was received, making sure to return the product purchase document, delivery document and other product accessories that were attached to it at the time of receipt. If the product is not fully assembled, damaged, messy or not properly packed, Elyndi has the right not to accept the product, as well as not to refund the money paid for the product to the Buyer.

9.13. More detailed information on what the right of withdrawal is, the Buyer, can be found at the address of the website: http://www.ptac.gov.lv

1. Liability and Dispute Resolution

10.1. The Parties are liable to each other for damages caused to the other Party due to malice or gross negligence of the guilty Party. The existence of losses must be proved by the Party that requests their compensation.

10.2. In case of damages, the guilty party compensates the other party for the direct damages.

10.3. Any dispute or disagreement that may arise between the Parties in connection with this Agreement, the Parties agree to resolve through mutual negotiations. In the event that the dispute is not resolved through negotiations within 30 (thirty) days, the dispute shall be settled in accordance with the laws and regulations in force in the Republic of Latvia.

10.4. If the Seller recognizes the application/claim submitted by the Buyer as unfounded, while the Buyer disagrees with the application/claim being unfounded, or the Buyer is not satisfied with the solution to the dispute offered by the Seller, the Buyer has the right to use the alternative dispute resolution options provided for in the Law on the Protection of Consumer Rights.

10.5. A buyer who is a consumer within the meaning of the Law on the Protection of Consumer Rights (a natural person who purchases a product for a purpose that is not related to his economic or professional activity) has the opportunity to exercise and protect his legal rights as a consumer as specified in the Law on the Protection of Consumer Rights and related regulatory acts in order.

10.5. The seller is not responsible for non-compliance of the non-essential characteristics of the goods (actual size, shape or nuances of tone, etc.) shown in the images of the Internet site with the actual characteristics of the goods due to the screen parameters of the device used by the Buyer, lighting or any other similar external conditions.

10.5. Seller shall not be liable for any delay in, or failure to perform, or other failure to perform due to circumstances or impediments beyond Seller's reasonable control, including but not limited to strikes, government orders, acts of war or national emergency, terrorist threats or acts of terrorism, environmental or climate anomalies, non-performance by third parties, disruptions in the Internet connection, as well as damage to computer equipment and software. In case of such force majeure circumstances, the Seller will try to eliminate the resulting delays as soon as possible.

 

1. Different rules

11.1. The relations between the Buyer and the Seller are governed by the provisions of the Agreement, as well as the legislation of the Republic of Latvia.

11.2. In matters that are not discussed in this Agreement, the parties will be guided by the valid legal acts of the Republic of Latvia.

11.3. If any of the provisions of this Agreement become invalid, this shall not affect the validity of the Agreement.

11.4. When concluding the Agreement, the Customer confirms that all the terms of the Agreement are clear and he undertakes them in full. 

The distance contract was last updated:

on August 16, 2023