How to track a shipment?
To track your order, you need two things:
- Order number, or ID (Example: #123456);
- The postal code you provided;
Once you have this information, go to: "Order Tracking"
You will see a window like this:
Important!
- The postal code should be entered exactly as you did at the time of ordering, with or without "LV", for example, "LV-1010", "LV1010", or "1010".
- If the postal code is entered incorrectly, the system will show an error. So, if you don't remember, enter all three possible options.
- You can find the order number in the very first email confirming your order.